Projects: Practical help to get online

We’re working with Citizens Advice 1066 to provide hands on help with devices, connectivity and skills to help people get online

Refurbished laptop


Consultancy for Citizens Advice 1066


People don’t get online for a few reasons, and it’s often about a lack of kit, connectivity and confidence.

Our Donate a device project is helping provide refurbished laptops to those most in the need. This project has started to address the rest.

TechResort is trialling an approach with Citizens Advice 1066. We meet their clients to understand the digital services they need to use, and support them to do that.

Typically this includes providing a refurbished laptop, some form of connectivity – often 4G mobile routers with a SIM card – and skills coaching to get online. Then we catch up at intervals to see how they’re doing.

Many public services are exclusively online – such as Universal Credit, EU Settled Status and Healthy Start – so this is vital work.


We presented this work at a recent webinar, and you can see our learnings here.

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